Once the order has been completed and paid for on our online store, it will be processed within 1 to 2 working days. The package will be delivered within 1-10 business days.
Packages are sent by one of the recognized parcel delivery services, and come with a tracking number.
IT IS POSSIBLE THAT IF YOUR PARCEL FALLS IN AN ENVELOPE, IT WILL BE DELIVERED TO YOU WITH CANADA POST without a tracking number. If you have a problem with this, write us a comment in your order instructions .
If you live in a house, a place deemed safe, a home without an apartment number and if you will not be able to be present when it is received, please note that we are not responsible for any loss or theft of your package and in no way. case we will not refund your purchase and/or delivery. If the package arrives to you in bad condition, we are not responsible for the loss or damaged item.
On the other hand, if you are present when you receive the package, if a package appears damaged, refuse your order, it will be returned to us, and we will be able to send you a new one.
IMPORTANT:Some items are heat sensitive and may melt. We are not responsible for any effects the temperature may cause on your order.
Online purchases are shipped by a recognized shipping service or Canada Post Express when they meet weight and size constraints.
Tracking your order:Once the order has been processed, you will receive a confirmation email with the tracking number.