Once the order has been completed and paid for on our online store, it will be processed within 1 to 2 working days. The package will be delivered within 1-10 working days.
The cost is $7.99 for all orders placed in Quebec and Ontario, and free from $75 before taxes, and $15.00 for the rest of Canada. Note that we absorb the difference in the shipping cost.
Parcels are sent by one of the recognized parcel delivery services, and come with a tracking number.
IT MAY BE THAT IF YOUR PACKAGE COMES IN AN ENVELOPE, IT WILL BE DELIVERED TO YOU WITH CANADA POST without a tracking number. If this is a problem for you, please write us a comment in your order instructions .
If you live in a house, a place deemed safe, a dwelling without an apartment number and if you cannot be present when it is received, please note that we are not responsible for the loss or theft of your package and in no case we will not refund your purchase and/or delivery. If the package arrives to you in a bad condition, we are not responsible for any loss or damaged item.
On the other hand, if you are present when receiving the package, if a package seems damaged, refuse your order, it will be returned to us, and we will be able to send you a new one.
IMPORTANT:Some items are heat sensitive and may melt. We are not responsible for any effects that the temperature may cause to your order.
Online purchases are shipped by a recognized carrier service or Canada Post Express when they meet weight and size constraints.
Tracking your order:Once the order has been processed, you will receive a confirmation email with the tracking number.