privacy policy
PRELIMINARY REMARKS
At Fit-Fit Nature Nutrition Incor fitfitfit.fit, (the “Company” or “we”) we believe that the protection of personal information is of paramount importanceThis is why we have implemented this policy for the protection of your personal information (the “Policy”) setting out how the Company collects, uses, communicates, protects or otherwise processes your Personal Information (such as this term is defined below) in the context of your use of websites operated by or on behalf of the Company, social media pages operated by or on behalf of the Company, the online store of the Company (collectively, the “Services”).
If you have any questions or comments regarding this Policy, please do not hesitate to contact our Privacy Officer:
RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION:
Audrée Hogue, VP and co-owner of Fit-Fit Nature Nutrition Inc.
info@fitfitfit.fit
COLLECTION OF PERSONAL INFORMATION
In certain circumstances, the Company may ask you to provide certain Personal Information, whether, for example, when opening an account to place an order, entering a contest or when you post comments on the ServicesThe Company also collects Personal Information through cookies and other similar technologies.You are at all times free to agree or not to provide any Personal InformationIn the event of refusal, you will nevertheless have access to most of the ServicesHowever, you will not be able to access sections that require you to provide such Personal Information.
The Company limits the collection of Personal Information to the information necessary for the purposes set out in this Policy.
TYPES OF PERSONAL INFORMATION
We process the following Personal Information:your name, gender, email address, residence address, telephone numbers, language preference, your previous purchases (list of products purchased, order date, billing and delivery address), data necessary for payment processing, including credit card numbers, excluding CVV thereof.
We may also process the following Personal Information in certain circumstances:your geolocation data, your social media account identifiers, your profile photos and other information that you make public via your social media accounts.
In addition, we process certain cookies and other similar technologies.
We record log files on the servers of certain Services which include certain information such as your IP address, the unique identifier of your device, the date and time of your use of the Services, cookies which identify your browser and the language thereof, as well as the various requests to the servers and their responsesThese files may constitute personal information about you.
Finally, we collect information about the devices with which you access the Services, such as device model, operating system version, memory and unique device identifiers, advertising cookies, browser type , language, time zone, information about your mobile and wireless network connections (your mobile phone number, service provider and signal strength)This information may constitute Personal Information about you.
Here are the purposes and legal bases which authorize the Company to process your Personal Information.
CONSENT
By accepting this Policy, you expressly accept the processing practices (collection, use, communication, etc.) mentioned therein based on your specific choices regarding the protection of your Personal Information, subject to the specific consents that you may do not want to give to us or that you would have withdrawn in accordance with this PolicyFurthermore, by accepting this Policy, you expressly declare:
(a) that you are at least 14 years old if you reside in Canada and that you are of legal age to consent to the processing of your Personal Information in the territory in which you reside (16 years old for the European Economic Area and the United Kingdom). United); Or
(b) that you are the parent or legal guardian of a minor child and that you have expressly consented to the processing of that minor's Personal Information as described in this Policy.
We do not wish to process the Personal Information of minors unless we have previously received parental consentIf we become aware that we are processing the Personal Information of a minor without having obtained such consent, we will take the necessary steps to erase that Personal Information as soon as possible.We will process your Personal Information only on the contractual basis of providing you the Service and in accordance with this Policy.
Before communicating to the Company any Personal Information of a third party, you acknowledge that you have obtained the consent of the person concerned by this Personal Information to make this communicationBy providing Personal Information to the Company, you agree that we may collect or use such Personal Information in accordance with this Policy and in accordance with the privacy preferences you have indicated to us, if any, and such as authorized or required by law.
Subject to legal and contractual requirements, you may refuse or withdraw your consent for certain of the purposes identified at any time by contacting usIf you refuse or withdraw your consent, we may be unable to provide or continue to provide you with certain services or information that may be useful to you.
Except as otherwise expressly permitted by law, the Company will not use or communicate your Personal Information with anyone except as provided in this Policy
If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it to our service partners, you can notify us by contacting us at info@fitfitfit. fit.or by clicking on this link and filling out the short form.
COMPLIANCE
The Company undertakes to comply, through the implementation of this Policy, with the provisions of the Act respecting the protection of personal information in the private sector (Québec), the Act respecting the protection of personal information and documents (Canada) and Regulation (EU) 2016/679 (General Data Protection Regulation) relating to the collection, holding, use, disclosure, protection and any other processing of your Personal Information
DISCLOSURE
We share your Personal Information with third parties who help us use it for the purposes described aboveFor example, we use Shopify to host our online store – to learn more about Shopify's use of your Personal Information, please visit:https://www.shopify.fr/legal/confidentialiteWe also use Google Analytics to better understand how our customers use the Site – to learn more about Google's use of your Personal Information, please visit:https://www.google.com/intl/en/ policies/privacy/You can also opt out of Google Analytics here:https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other legal request for information that we receive, or to protect our rights.
PAYMENT
If you make your purchase through a direct payment gateway, then Shopify PayPal will store your credit card informationThis information is encrypted in accordance with the payment card industry's data security standard (PCI-DSS).Information relating to your purchase transaction is retained for as long as necessary to complete your orderOnce your order is finalized, the information relating to the purchase transaction is deleted.
All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, MasterCard, American Express and Discover.
PCI-DSS requirements ensure the secure processing of credit card information by our store and its service providers.
SERVICES PROVIDED BY THIRD PARTIES
Generally, the third-party providers we use will only collect, use and disclose your information to the extent necessary to carry out the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions. With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
Please remember that some suppliers may be located or have facilities located in a different jurisdiction than you or usSo if you decide to pursue a transaction that requires the services of a third-party vendor, then your information may be governed by the laws of the jurisdiction in which that vendor is located or those of the jurisdiction in which its facilities are located.
CONNECTIONS
Once you leave our store site or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or our site Terms of Use web.
You may be required to leave our website by clicking on certain links on our site.We assume no responsibility for the privacy practices practiced by these other sites and recommend that you read their privacy policies carefully.
SECURITY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption.Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIE FILES
Here is a list of cookies we use
We have listed them here so that you have the option to choose whether you want to allow them or not.
_session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data retained, persists for 30 minutes since last visit
Used by our website provider's internal statistics tracking system to record the number of visits.
_shopify_uniq, no data retained, expires at midnight (depending on visitor location) the next day
Calculates the number of visits to a store per unique customer.
cart, unique identifier, persists for 2 weeks, stores information relating to your shopping cart.
_secure_session_id, unique session identifier
storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.
- “Log files” track Site activity and collect data such as your IP address, the type of browser you are using, your Internet service provider, your referring and exit pages, and your timestamp data (date and hour).
- “Web beacons”, “tags” and “pixels” are electronic files that record information about how you browse the Site.
Additionally, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including your contact credit card information, Apple Pay information, Google Pay information, Shop Pay information, your email address and phone number. This automatically collected information is referred to as “Order Information”.
When we use the term “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
Generally, we use the Order Information we collect to process any orders placed through the Site (including to process your payment information, arrange for shipping of your order, and provide you with invoices and/or order confirmations)Additionally, we use this Order Information to:
communicate with you; assess potential fraud or risks; and where consistent with the preferences you have communicated to us, provide you with information or advertisements regarding our products or services.
We use the Device Information (in particular your IP address) that we collect to assess potential fraud or risk and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to evaluate the success of our advertising and marketing campaigns).
- TRANSFER AND SHARING OF PERSONAL INFORMATION WITH THIRD PARTIES
The Company does not sell your Personal Information to third parties and does not use or disclose your Personal Information for purposes other than those for which it was collected, unless the Company obtains your explicit consent, in an emergency ( i.e.to protect the life, health or property of a person) or as required by lawExcept in cases provided for by law or those expressly provided for in this Policy, the Company will never disclose your Personal Information to a third party.
The Company may share some of your Personal Information when necessary to provide you with the services to which you expect and are entitled.Although it cannot be held responsible, the Company undertakes to take the means reasonably necessary to ensure that Personal Information shared with third parties is stored in a manner consistent with this Policy.
Here is the list of the Company's partners and suppliers to whom we may transmit your Personal Information:
- Google:Visit and purchase statistics
-
Facebook:Visit and purchase statistics
-
Shopify:Visit statistics, Personal information, purchases
- Google Ad:Visit statistics
- BEHAVIORAL ADVERTISING
As noted above, we use your Personal Information to provide you with targeted advertisements or marketing messages that we believe may be of interest to you.To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at: http://www.networkadvertising.org/understanding-online-advertising/ how-does-it-work .
You can opt out of targeted advertising here:
- SOME COMMON LINKS:
FACEBOOK –
https://www.facebook.com/settings/?tab=ads
GOOGLE –
https://www.google.com/settings/ads/anonymous
BING –
https://about.ads.microsoft.com/fr-fr/ressources/policies/personalized-announcements
Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at:
https://optout.aboutads.info/?c=3&lang=en
.
YOUR RIGHTS
(for our European application customers)
If you are a European resident, you have a right of access to the personal information we hold about you and you can request that it be corrected, updated or deletedIf you wish to exercise this right, please contact us using the contact details provided below.
Furthermore, if you are a European resident, note that we process your information in order to fulfill our contractual obligations towards you (for example if you place an order on the Site) or to pursue our commercial interests legitimate, listed abovePlease also note that your information will be transferred outside of Europe, including to Canada and the United States.
DO NOT FOLLOW
Please note that we do not change our Site's data collection and usage practices when we detect a “Do Not Track” signal on your browser.
DATA RETENTION
When you place an order through the Site, we will keep your Order Information on file unless and until you ask us to delete it.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequentlyChanges and clarifications will take effect immediately upon posting on the Website.If we make changes to the content of this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it, there is reason to do so.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to:access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at info@fitfitfit.fit , we will a pleasure to help you.
The request can also be requested by mail to:
mail to the following address:
407 de la Tramontane, St-Jean-Sur-Richelieu, QC, J2W2W6, Canada
RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION:
Audrée Hogue, VP and co-owner of Fit-Fit Nature Nutrition Inc.info@fitfitfit.fit